Kolkata Airport has won the Airport Service Quality (ASQ) Award by Airport Council International (ACI) in the category of the best improved airport in Asia Pacific Region. This category includes airports which have experienced the biggest improvement in ASQ rating between 2012 and 2013 in their region. The ASQ Awards are presented in four categories: best airport by region, best airport by size, best small airport and best improvement.
The award was received by Dr. B.P. Sharma, Airport Director, Kolkata at the 9th ACI Asia Pacific Regional Assembly meeting in Seoul, Korea. He handed over the award to Shri Alok Sinha, Joint Secretary, Ministry of Civil Aviation and Chairman, Airports Authority of India (AAI) in the presence of Shri G.K. Chaukiyal, Member (Operations) in New Delhi.
Airport Service Quality survey is conducted at 11 major airports of AAI by Airport Council International including Ahmedabad, Calicut, Chennai, Goa, Guwahati, Jaipur, Kolkata, Lucknow, Pune, Srinagar, Trivandrum. In respect of customer satisfaction airports managed by AAI scored an average ASQ rating of 4.14 which is above world average of 4.04 between 1st January and 31st March, this year.